AUSTRALIA’S best-selling router brand has had to pull its website offline in Canada after users of the Asus brand reported they could not login.
The Asus Router 2 is the second router brand to lose its online presence in Canada, following the departure of the brand from Rogers.
Asus has had the same problem with the router brand since its launch in Canada in 2007.
The router was launched in the U.S. as the ASUS WDR-X800 in the mid-1990s.
Its launch has been plagued with controversy and was also marred by a number of incidents involving the company’s online reputation.
The website, which was designed by Canadian design firm, Lattice Studio, has had trouble maintaining its online safety since its first major update in September.
On Tuesday, the Asus router website went offline in Ottawa.
In a statement to The Globe and Mail, the company said that a problem with a single website was to blame for the outage.
“Unfortunately, we had a technical issue with the site, which affected login, but we are working to resolve the issue,” the statement said.
The Asus router’s official website was back up in time for a post-Thanksgiving weekend sale, which included some limited deals on the router and other products, the website said.
The Canadian company also offered some limited returns and refunds, the statement added.
Earlier this month, a security breach of the site forced the company to pull all online deals and offer only a limited range of products.
The breach also forced the retailer to suspend its sales in Canada.
In an interview with Maclean’s magazine in April, Asus founder Peter O’Neill said that the company was working on a software update to fix the issue.
This is a difficult time for the company and its customers, Mr. O’Neil said.
But he did not specify when that update would be released.