The new Xtreme Technology X-Series Gaming laptops come with an Nvidia GeForce 940MX GPU, a Intel Core i7-6700HQ processor, 4GB of RAM and a 256GB SSD.
However, the Xtremes laptops can be found with an Intel Core m3 or AMD FX-4300 CPU and 128GB of DDR3 RAM.
The problem is, the latest Xtrumeter reports that the Microsoft Windows 10 Insider Program users will need to update their machines to the latest version of the OS before installing the Nvidia GeForce GTX 960M.
“You can’t install a GeForce 9400M on an Xtreemeter XM8x,” the company wrote on its blog.
“To get a GeForce 970M or 970M-series notebook on a Xtreemester XM9, you will need at least one of the following: The Intel Core E3-1230v3-20GHz processor.
A 128GB solid-state drive with at least 8GB of usable space.
4GB of video memory.
16GB of USB 3.0-enabled storage.
2x USB 2.0 ports.”
“Intel x86 CPUs are supported, but AMD x86 and x64 processors are not supported.
You can only install a GPU on an Xtreeme XM11.”
The fix is to install the Nvidia Nvidia GeForce 890M (also known as the 940M) as well as a 256 GB SSD in the system.
To do this, users need to use the Windows Insider Program to install a Windows update.
If they do not install the Windows update, their machines will revert to their original hardware.
According to the Xtreeter Xm8x blog post, this means that the company is unable to offer a refund for customers who installed a faulty graphics card.